Receiving is the point where the agreed supply list meets the physical items. Compare the two before the parts are distributed to technicians or mixed with other job materials. A simple receiving record helps identify discrepancies while packaging and item labels are still available.
Check identity before opening everything
Compare the manufacturer reference and any suffix against the agreed order. Count pieces and packs separately. Check visible packaging condition and retain the documentation supplied with the item. Where several projects are collected together, label the job allocation so similar parts do not end up on the wrong site. Do not treat a sealed package as proof of compatibility.
Record discrepancies before installation
Photograph an incorrect label or damaged packaging and identify the affected order line. Contact the branch to discuss the discrepancy before using the item. Do not make assumptions about return eligibility or warranty: ask for the applicable terms. Keep installation and commissioning checks with the responsible professional; receiving verifies the supplied order, not system performance.
A practical enquiry example
If a delivered box has the right series name but a different suffix, photograph the full label and refer to the agreed order line. Keep it separate from approved material until the discrepancy is resolved.
Enquiry checklist
- Exact references and suffixes
- Piece count and pack count
- Packaging condition and documents
- Project allocation and discrepancies
Should discrepancies wait until installation?
No. Report a supply discrepancy before using the item, with the order line and label details, so the branch can assess it clearly.
Discuss your requirement with Refco
Prepare the approved references and quantities, then contact the branch to confirm availability and collection details before visiting.
